This is the last sub-step of the PLAN phase of the PDCA cycle.
We have pinpointed the problem, broken down the problem, set targets, and proposed root causes. This is quite useful, but it's all talk still. The following step helps us establish tangible countermeasures that we actually DO during the PDCA process. This will prepare us for the next step of problem-solving.
STEP FIVE -Develop Countermeasures
A countermeasure is an action taken to counteract a danger, threat or, in our case, a root cause. Once you’ve established your root causes, you can use this information to figure out the countermeasures needed to eliminate the root causes.
Teams develop countermeasures to remove root causes. We need to have as many countermeasures as root causes. Once we have countermeasures, we need to narrow down to the most practical and effective based on our goals.
The Quality Improvement team should develop as many countermeasures needed to directly address any and all root causes.
Once you’ve developed your countermeasures, you can narrow them down to the most practical and effective based on your target. APPLICATION: Can you assign one or more countermeasures to each one root causes you proposed? Remember that can have more than one countermeasure for each root cause.
Please use the comment section to reply.
Good morning team, I don't want to be left behind with my opinion, here are some countermeasures:
1- Modify your material receiving process to ensure that it is audited always, and in the right amount.
2- Inspecting and adjusting the manufacturing process.
3- Provide a continuous inspection service for your entire production process: from initial batch to packaging and shipping.
1. Implement a quality control system that is based on reducing the number of revolutions due to the poor quality of the product. 2. Create a filter system to find out exactly what the biggest reason shoe return is.
3. Maintain constant training of the team regarding the quality and management of problem-solving.
1. Physical causes: machinery failure, defective raw material, obsolete equipment and tools, poor working conditions
Countermeasures:
a) Develop a preventive and corrective maintenance plan. Purchase of machinery and tools.
b) Assess current workplace conditions and improve illumination, ventilation, etc
c) Make a plan of cleaning and maintenance to each work area
2. Human causes: Lack of knowledge of processes and procedures, personnel not suitable for the process, nobody follows up on the customer for reviews.
Countermeasures:
a) Implement a constant training plannig in order to minimize the number of untrained people
b) Create a feedback system with customer, and that this serves to make product improvement decisions
3. Organizational causes: employees do not move under the same objective, lack of…
1. Low quality products / raw materials
-Educate team to look for flaws on material/products
2. No control of returns (Not classifying them by cause of return, no follow up with the client to check reason, no person in charge of the return department)
-Create a policy for returns
-Discipline clients on returns: File a case and present proof of the problem before sending it.
3. Department with no training/adequate personal to handle the situation. ---
Sales department: Verify with client if it is the wanted product and give follow up after sale.
-Train department / educate them about the policies for returns, to classify and give follow up of returns to check for reasons, see if it could have…
For the root causes that I identified, there are a few countermeasures that I propose:
1. Low quality of raw products.
Countermeasure: Evaluate the raw materials from the beginning of the selection process to the acquirement. Keeping in mind the quality and selecting the best suppliers
2. Missing quality control for the outgoing products.
Countermeasure: Train people who compose the team of the final process to make sure that the outgoing products are in the best conditions.
3. Employees are not qualified for the best.
Countermeasure: Make improvements in training programs for the employees to guarantee better production.
4. Policies for return products are not properly.
Countermeasure: Clearly define return policies by putting up advertisements to …